Legal
Refund Policy
Quick Summary
The short version: Full refund on unused wallet balance within 14 days of purchase. No questions asked.
1. Our Commitment
We want you to feel confident adding money to your Lyks wallet. If you are not satisfied, we offer a full refund on unused wallet balance within 14 days of your purchase. No questions asked.
Refund Window
14 days
From date of purchase
Refund Amount
Full refund
On unused balance only
Processing Time
7-10 days
After approval
2. What Is Eligible for a Refund
The following are eligible for a full refund when requested within 14 days of purchase:
- Unused wallet balance from any top-up
- Top-ups purchased by mistake
- Duplicate payments or billing errors
Refunds are issued to the original payment method used at the time of purchase.
3. What Is Not Eligible for a Refund
The following are not eligible for a refund:
- Wallet balance already spent on video generation
- Refund requests made after 14 days of purchase
- Free trial credit ($3 new user bonus)
Once wallet balance has been used to generate a video, that portion is non-refundable. Only the remaining unused balance is eligible.
4. How to Request a Refund
Refund requests are simple and straightforward.
- 1.Email us at info@iboson.io within 14 days of your purchase
- 2.Include your account email address and payment receipt or order details
- 3.We will review and approve your request within 2 business days
- 4.Refund processed to your original payment method within 7-10 business days
5. Failed Generations
If a video generation fails due to a technical error on our side, the cost of that generation will be automatically returned to your wallet within 24 hours. You do not need to contact us for failed generation refunds — these are handled automatically.
Automatic refund — no action needed from you
6. Chargebacks
We encourage you to contact us at info@iboson.io before initiating a chargeback with your bank. We resolve all legitimate refund requests quickly and fairly.
Accounts with active chargebacks may have their access temporarily restricted while the dispute is investigated.
7. Changes to This Policy
We may update this Refund Policy from time to time. When we do, we update the effective date and notify you by email if the changes are significant.
12. Contact Us
Questions about refunds? Contact us directly — we respond fast.
info@iboson.io
Send Email